FAQ's

FAQ's

FAQ's

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Order Status  

Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to

Unfortunately, once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier.

Please allow 1-3 business days for handling time. Once you receive a shipping confirmation email, your item (s) will be delivered depending on the shipping method you select.

Unfortunately we cannot currently process online orders from countries other than Canada, the continental USA and the U.K., but we do have over 1,500 stores operating in 56 countries. For a list of countries where we have stores, please click here.

Return & Exchanges  

If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Click here to learn more about our simple returns process.

Use the search box in the top right corner of our Web site to find styles based on trend, categories or style name. You can then refine your search on the results page. The sales staff in our stores also have the ability to search for specific styles a

Our footwear is labeled with US sizes. Click here to view our detailed conversion chart. When shopping online select the same size as you would store. Please note that we currently offer half sizes. How can I locate styles available in my size? You can

Gift cards are offered in denominations of $25 - $250 and can be purchased in any one of our stores. Find your nearest store location here.

Gift cards can be used to make a purchase in our stores. Find your nearest store location here. Gift cards cannot currently be redeemed on

Product Information  

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